The solutions we offer to industrial customers have the ambition to satisfy different requests in terms of market flexibility and transparency. Our approach is to provide you with access to the main European markets by offering clear and transparent products.
This service operates from Monday to Friday from 9:00 am to 6:00 pm. The cost of the call depends on the contractual conditions applied by your telephone operator.
Alpiq implements Resolutions 216/2023/R/com and 267/2023/R/COM by which the Energy Networks and Environment Regulatory Authority adopted, in implementation of Decree-Law No. 61 of June 1, 2023-also known as the "Flood Decree"-urgent provisions on electric, gas, water and integrated urban waste management services, in favor of the populations affected by the exceptional weather events that occurred on or after May 1, 2023.
The resolution provides for:
At the end of the suspension period, the amounts whose payment terms have been suspended will be accrued without application of interest to customers and end users, without prejudice to the right of customers to make payment in a non-accrual manner or to pay the amounts due under an installment plan of shorter duration to be agreed with their supplier. Payment of installments, which are noncumulative and of a constant amount, is made:
In compliance with the provisions of Article 17 of Annex A to Resolution 258/2015/R/com of 29/05/2015 (TIMOE - Integrated text for non-payment of electricity) and to Art. 20 of Annex A to resolution no. 99/11 dated 21/07/2011 as amended and supplemented (TIMG - Supplemented text for gas non-payment)
Do you want to submit a complaint?
For any problem or inefficiency regarding your supply of natural gas, you can send a complaint to Alpiq Energia Italia SpA by filling out the appropriate form.
Complaint form for the supply of natural gas to be sent by post to:
Alpiq Energia Italia SpA
Via Marostica, 1
IT 20146 Milan